Frequently Asked Questions
Everything you need to know about our seed-to-skin journey.
Where are Jurlique products formulated?
Most of our products are formulated and manufactured at our organic farm in the Adelaide Hills, South Australia, using potent botanicals harvested by hand.
Are your products tested on animals?
No, Jurlique is committed to being cruelty-free. We do not test our products or ingredients on animals, nor do we commission third parties to do so.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in a lightly used or unused condition.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are Jurlique products safe to use during pregnancy?
Our products are generally safe for use during pregnancy; however, as every individual is different, we recommend consulting with your physician regarding specific ingredients.