Returns & Exchanges

We want you to be completely satisfied with your Jurlique purchase. If for any reason you are not happy with your products, we offer a hassle-free return or exchange within 30 days of purchase for items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Care team with your order number and details of the items you wish to return to receive a Return Authorization number.

• 2.
  Pack Securely

  Place the items in their original packaging, ensuring they are well-protected, and include a copy of your original invoice or the Return Authorization form.

• 3.
  Ship the Package

  Affix the provided shipping label or use a traceable carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.